Cookie Policy
1. What Are Cookies
Cookies are small text files stored on your device when you visit a website. They help the site remember information about your visit, such as your login status and preferences. Some cookies are essential for the site to function, while others help improve your experience.
2. How We Use Cookies
The BPS E-Services Portal uses cookies strictly for essential purposes — to keep you securely logged in and to protect against cross-site request forgery (CSRF) attacks. We do not currently use analytics or marketing cookies, though we have built consent mechanisms should these be introduced in the future.
3. Cookie Categories
- Essential Cookies — Required for the portal to function. These manage authentication, CSRF protection, and session state. They cannot be disabled.
- Analytics Cookies — Help us understand how visitors use the portal. Currently not in use; reserved for future implementation with your consent.
- Marketing Cookies — Used for relevant public service communications. Currently not in use; reserved for future campaigns with your consent.
4. Cookies We Set
| Name | Category | Purpose | Duration |
|---|---|---|---|
| portal.next-auth.session-token | Essential | Authentication session | 8 hours |
| portal.next-auth.csrf-token | Essential | CSRF protection | Session |
| portal.next-auth.callback-url | Essential | Post-login redirect | Session |
We also use browser localStorage to store your authentication token, user profile, push notification preferences, and cookie consent choice. These are not cookies but are listed here for transparency.
5. Managing Your Preferences
You can change your cookie preferences at any time using the button below or via the "Cookie Settings" link in the portal footer.
6. Browser Cookie Controls
Most web browsers allow you to manage cookies through their settings. You can choose to block or delete cookies; however, disabling essential cookies may prevent the portal from functioning correctly. Refer to your browser's help documentation for instructions on managing cookies.
7. Contact
If you have questions about our use of cookies, please contact the Botswana Police Service Data Protection Officer at dpo@police.gov.bw or visit the nearest police station.
8. Effective Date
This Cookie Policy is effective from 23 February 2026. We may update this policy from time to time — any changes will be posted on this page with a revised effective date.